Refund & Return Policy

The short version

If something we sent arrives damaged, faulty or is not what you ordered, we will replace it - provided you send us a video of the parcel being opened. We do not accept returns because you have changed your mind, so please check the item code, size and specification before you order - and ask us first if you are unsure.

Returns we accept

Damaged, faulty or wrong items

Tell us within 48 hours of delivery. Send your order number, photographs of the item and its packaging, and an unboxing video to [email protected]. Once the claim is accepted we arrange and pay for the return, and you get a replacement at no cost to you.

An unboxing video is required

A claim for a damaged, broken, missing or wrong item is accepted only with a video of the parcel being opened. The video must:

• be one continuous recording, not cut or edited;
• start with the parcel still sealed, with the shipping label and its order or waybill number clearly visible;
• show the parcel being opened and every item taken out, with the item code or label shown to the camera.

Without such a video we cannot tell what was in the parcel or when it was damaged, so the claim cannot be accepted. Please start recording before you cut the tape.

No change-of-mind returns

We cannot take back an item that is not damaged, faulty or wrong - for example one ordered in the wrong size, no longer needed, or found cheaper elsewhere. If you are not sure a product suits your job, email us before you order and we will help you choose.

What we cannot take back

• Items that have been used, fitted, dismantled or modified.
• Consumables where the seal has been broken - patches, sealants, repair compounds, adhesive and similar.
• Items damaged by misuse, overloading, incorrect fitting or normal wear.
• Items returned without their original packaging, or incomplete.
• Items made or sourced specially to your own specification.
• Items that are not damaged, faulty or wrong (change of mind).
• Claims for a damaged, broken, missing or wrong item that come without an unboxing video, as described above.
• Damage or a wrong item reported more than 48 hours after delivery. A manufacturing defect is covered below.

Manufacturing defects

These are workshop tools and they are expected to work. If a product fails through a manufacturing defect rather than wear or misuse, write to us with the item, your order number and what happened. We manufacture and assemble at our own works, so a defect is examined by the people who made it. Where the fault is ours we repair or replace it.

Normal wear, consumable parts and damage from use beyond a product's rated capacity are not manufacturing defects.

How to start a return

1. Email [email protected] with your order number, the item, photographs, and - for anything damaged, broken, missing or wrong - the unboxing video.
2. Wait for our reply before sending anything back. Returns sent without being agreed first can be refused, because we cannot identify them.
3. Pack the item as it arrived, with all parts and packaging.

Replacements, not refunds

An accepted claim is settled with a replacement of the same item, sent at our cost once the returned item reaches us and passes inspection. We do not refund money for items that have been delivered.

Refunds - cancelled orders only

The only refund we make is for an order cancelled before it is despatched: the full amount, including shipping, goes back to the original payment method through our payment gateway, Razorpay. We cannot refund to a different card, account or person. The money normally takes 5 to 10 working days to appear, depending on your bank.

Cancelling an order

You can cancel any order that has not yet been despatched - email us with the order number and we will refund it in full. Once a parcel has been handed to the courier it can no longer be cancelled; if it then arrives damaged, faulty or wrong, it is replaced as described above.

An order that is not paid within 30 minutes is cancelled automatically and the stock released. Nothing is charged.

Seller details

Alfon Taps Limited
Near Anaj Mandi
Hansi, Haryana 125033
GSTIN: 06AAGCA0432K1ZZ
CIN: U29120WB2006PLC112018

Contact

Alfon Taps Limited, Hansi, Haryana, India
[email protected]